Refund policy

  1. The refund will not be entertained under the below circumstances:
    1. Wrong Receiver's Name or Address provided by Sender 2. The place of delivery is Locked/Not Available 3. The Residence/Office is shifted to new location 4. The receiver refuses to accept product 5. No responses from the concerned receiver after 2 attempts (In case of Midnight Deliveries, if the door is not opened or mobile unanswered after 2 attempts) 6. A wrong product is selected by sender/user. 7. The wrong date of delivery is provided by the sender/user. 8. False credentials or information provided by the user.
  2. To obtain a refund, the user needs to report the complaint within 24 hours of delivery. After 24 hours of delivery, the product shall be considered as accepted as it was delivered. No refund request shall be generated after 24 hours of delivery under any circumstances. To avail the refund the receiver needs to return the product received as it is without consumption. It is recommended to take photos of the product at the time of delivery.
  3. If you are not satisfied either with our service or product, write us to support@midnightsanta.com and complains@midnightsanta.com with complete details of your order and associated information (including the photographs of actual products delivered). If it is found authentic as per the company's refund policy, Midnightsanta will provide part/full refund accordingly. For refund cases, your order details and personal information may be scrutinized without prior intimation.
  4. Bank Transaction Charges (the charges which are charged by Bank for supporting Online Payment) and Payment Gateway Charges (the charges which are levied by Online Payment Platform/Service Provider like PayPal (for International Payments), PayU (for Indian Payments)) shall be deducted from the Refund Amount. We do not store your Credit Card details on the servers of Midnightsanta.com, hence we cannot deposit or revert the Refund amount directly in your Credit Card / Debit Card. The Only Way, a User can get Refund Amount credited in the Bank Account is via Cheque which will be issued from Head Office in Ahmedabad. There shall be no Interest paid on the Amount which remains in the account of Proton Multi Services for the duration between Order Placing and Refund. The duration of the clearance of Cheque is not decided by Mid Night Santa Services, hence it differs from Bank to Bank and case to case.
  5. MidnightSanta Team is Passionate and Dedicated to Satisfy every user's expectation in making their Celebration Memorable. But Satisfaction cannot be measured in units, hence there is no guarantee about the Amount that shall be refunded in case of Dissatisfaction, although MidnightSanta Team, will try its level best to satisfy every users' desire by Refund or Partial Refund or Complementary Delivery or any one or all of them.